Quality Action

foundation/www/docs/user/manual/en/quality-management/index.txt

@@ -2,6 +2,6 @@ quality_procedure
 chart_of_procedure
 quality_goal
 quality_review
-quality_meeting
 quality_action
+quality_meeting
 customer_feedback

foundation/www/docs/user/manual/en/quality-management/quality_action.md

@@ -1,16 +1,23 @@
-## Quality Action
+# Quality Action
 
-  It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives.
-
- You can create a Quality Goal for your business having multiple Quality Objectives. Different Quality Objectives for a Goal can have definite numeric target or target measured in terms of completion status(yes or no). It is monitored based on Frequency which is set for that Goal.
 
 <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/Quality-goal.png">
 
-### Quality Goal Properties
+## Creating a Quality Action
 
- - Name of the Quality Goal
- - The Standard Procedure associated with the Quality Goal
- - Creator of the Quality Goal
- - Scope of the Goal: Company or different Department
- - If the Quality Goal is measurable or not in terms of numeric target, if not then measuring it on the basis of completion status
- - Multiple Quality Objectives defined in the Quality Goal
+ Steps for creating an Action:
+
+ * Corrective/Preventive : It is used to indicate whether the Review is being scheduled for Corrective or for Preventive Purpose.
+ * Type : It is used to select whether an Action is scheduled for a Quality Review or for a Customer Feedback.
+ * Review : If the Quality Action is being scheduled for a Quality Review, select the Review from the list.
+ * Feedback : If the Quality Action is being scheduled for a Customer Feedback, select the Feedback from the list.
+ * Goal : If the Quality Action is being scheduled for a Quality Review, Goal associated with Review is fetched automatically.
+ * Procedure : If the Quality Action is being scheduled for a Quality Review, Procedure associated with Review is fetched automatically.
+ * Status : Is automatically computed based on the Status of the Problem. If the status of all the problem are 'Close' then the status of the Action is 'Closed'.
+ * Problem : Consists of the Goal Objective that have not met the target.
+ * Resolution : Reolution proposed for the problem.
+ * Status : Indicates whether the problem is Open or Close.
+ * Responsible : Individual responsible for handling the particular problem.
+ * Completion Date : Date before which the Problem should be resolved.
+
+{next}