diff --git a/foundation/www/docs/user/manual/en/quality-management/index.txt b/foundation/www/docs/user/manual/en/quality-management/index.txt index 870304d1..cba89d67 100644 --- a/foundation/www/docs/user/manual/en/quality-management/index.txt +++ b/foundation/www/docs/user/manual/en/quality-management/index.txt @@ -2,6 +2,6 @@ quality_procedure chart_of_procedure quality_goal quality_review -quality_meeting quality_action +quality_meeting customer_feedback \ No newline at end of file diff --git a/foundation/www/docs/user/manual/en/quality-management/quality_action.md b/foundation/www/docs/user/manual/en/quality-management/quality_action.md index 703060bd..cc98f401 100644 --- a/foundation/www/docs/user/manual/en/quality-management/quality_action.md +++ b/foundation/www/docs/user/manual/en/quality-management/quality_action.md @@ -1,16 +1,23 @@ -## Quality Action +# Quality Action - It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives. - - You can create a Quality Goal for your business having multiple Quality Objectives. Different Quality Objectives for a Goal can have definite numeric target or target measured in terms of completion status(yes or no). It is monitored based on Frequency which is set for that Goal. Quality mangement -### Quality Goal Properties +## Creating a Quality Action - - Name of the Quality Goal - - The Standard Procedure associated with the Quality Goal - - Creator of the Quality Goal - - Scope of the Goal: Company or different Department - - If the Quality Goal is measurable or not in terms of numeric target, if not then measuring it on the basis of completion status - - Multiple Quality Objectives defined in the Quality Goal \ No newline at end of file + Steps for creating an Action: + + * Corrective/Preventive : It is used to indicate whether the Review is being scheduled for Corrective or for Preventive Purpose. + * Type : It is used to select whether an Action is scheduled for a Quality Review or for a Customer Feedback. + * Review : If the Quality Action is being scheduled for a Quality Review, select the Review from the list. + * Feedback : If the Quality Action is being scheduled for a Customer Feedback, select the Feedback from the list. + * Goal : If the Quality Action is being scheduled for a Quality Review, Goal associated with Review is fetched automatically. + * Procedure : If the Quality Action is being scheduled for a Quality Review, Procedure associated with Review is fetched automatically. + * Status : Is automatically computed based on the Status of the Problem. If the status of all the problem are 'Close' then the status of the Action is 'Closed'. + * Problem : Consists of the Goal Objective that have not met the target. + * Resolution : Reolution proposed for the problem. + * Status : Indicates whether the problem is Open or Close. + * Responsible : Individual responsible for handling the particular problem. + * Completion Date : Date before which the Problem should be resolved. + +{next} \ No newline at end of file