removed definitions

foundation/www/docs/user/manual/en/quality-management/customer_feedback.md

@@ -1,6 +1,6 @@
 # Customer Feedback: 
 
-> It is the information directly coming from customer about the satisfaction or dissatisfaction about the products or services.
+ It is the information directly coming from customer about the satisfaction or dissatisfaction about the products or services.
 
  Customers can give their feedbacks depending upon their experiences. The customer has to rate different parameters and can provide their Qualitative feedbacks too using the pre-determined Feedback Templates.
 

foundation/www/docs/user/manual/en/quality-management/index.md

@@ -1,6 +1,6 @@
 # Frappe Quality Management
 
-> Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
+ Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
 
  Quality Management Module helps to meet quality program and product expectations, conform with certification systems and deliver to customer standards.
 

foundation/www/docs/user/manual/en/quality-management/quality_action.md

@@ -0,0 +1,16 @@
+## Quality Actin:
+
+  It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives.
+
+ You can create a Quality Goal for your business having multiple Quality Objectives. Different Quality Objectives for a Goal can have definite numeric target or target measured in terms of completion status(yes or no). It is monitored based on Frequency which is set for that Goal.
+
+<img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/Quality-goal.png">
+
+### Quality Goal Properties:
+
+ - Name of the Quality Goal
+ - The Standard Procedure associated with the Quality Goal
+ - Creator of the Quality Goal
+ - Scope of the Goal: Company or different Department
+ - If the Quality Goal is measurable or not in terms of numeric target, if not then measuring it on the basis of completion status
+ - Multiple Quality Objectives defined in the Quality Goal

foundation/www/docs/user/manual/en/quality-management/quality_goal.md

@@ -1,6 +1,6 @@
 ## Quality Goal:
 
->  It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives.
+  It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives.
 
  You can create a Quality Goal for your business having multiple Quality Objectives. Different Quality Objectives for a Goal can have definite numeric target or target measured in terms of completion status(yes or no). It is monitored based on Frequency which is set for that Goal.
 

foundation/www/docs/user/manual/en/quality-management/quality_meeting.md

@@ -1,6 +1,6 @@
 ## Quality Meeting:
 
-> It is an assembly of people for a particular Quality purpose or agenda, especially for formal discussion about Quality aspects
+ It is an assembly of people for a particular Quality purpose or agenda, especially for formal discussion about Quality aspects
 
  Every Review that has been generated can be reviewed in Meeting to discuss about many Quality aspects such as Quality Goals and Quality Reviews. As usual these meeting also have a particular agenda and minutes.
 

foundation/www/docs/user/manual/en/quality-management/quality_procedure.md

@@ -1,6 +1,6 @@
 ## Standard Operating Procedures(Quality Procedure):
 
-> A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organisation to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
+ A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organisation to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
 
  You can create Quality Procedures related to or unrelated to a particular Department. Everything revolve around the Quality Procedures, which must be followed for fulfilling Quality Goals.