foundation/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md

Customer Feedback:

It is the information directly coming from customer about the satisfaction or dissatisfaction about the products or services.

Customers can give their feedbacks depending upon their experiences. The customer has to rate different parameters and can provide their Qualitative feedbacks too using the pre-determined Feedback Templates.

Creating templates:

• For creating the Quality Feedback first you must to decide the parameters by creating the Quality Feedback Template. The templates generally contains the title of the template, scope and the different parameter to be entered. The diffrent parameter which can be decided on the basis of different occssions and survey.

Steps for creating the templates

• Template: The title of the template intended.

• Procedure: Select procedure associated with the feedback.

• Parameter: Create the different parameter.

• Scope: Select the Scope of the Feedback can may be both Company and Department.

  • Department(If scope is deparment): Select the deparment related to it.

Giving feedback(Costumer perspective):

• The customer can easily give there feedbacks by selecting there template to rate us on different parameter and can also provide the qualitative feedback on the various parameters. The Quality action may be initialised on the basis of the seriousness of the feedback.

Steps for giving the feedback

• Customer: Enter your name.

• Template: Select templatea and the parameter ia autofilled.

• Feedback:

  • Rating: Please rate us out of 5 oon basis of our experience.
  • Qulitative Feedback: provide the feedback if needed.

Customer Feedback properties:

• Customer Name
• Feedback Template
• Date
• Quality action : (Depends upon rating)
  • No Action
  • Action Initialised
• Feedback : (Depends upon template)
  • Parameter
  • Rating
  • Qualitative Feedback