foundation/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md

Customer Feedback:

It is the information directly coming from customer about the satisfaction or dissatisfaction about the products or services.

Customers can give their feedbacks depending upon their experiences. The customer has to rate different parameters and can provide their Qualitative feedbacks too using the pre-determined Feedback Templates.

## Customer Feedback properties:

• Customer Name
• Feedback Template
• Date
• Quality action : (Depends upon rating)
  • No Action
  • Action Initialised
• Feedback : (Depends upon template)
  • Parameter
  • Rating
  • Qualitative Feedback