diff --git a/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md b/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md
index d9364a3f..c5de81ad 100644
--- a/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md
+++ b/foundation/www/docs/user/manual/en/quality-management/customer_feedback.md
@@ -10,10 +10,15 @@
 
 ### Steps for creating the templates
 
-Template: The title of the template intended.
+- Template: The title of the template intended.
 
-Scope: The Scope of the Feedback can may be both Company and Department.
+- Procedure: Select procedure associated with the feedback.
 
+- Parameter: Create the different parameter.
+
+- Scope: Select the Scope of the Feedback can may be both Company and Department.
+
+    - Department(If scope is deparment): Select the deparment related to it.
 
  <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/feedback_template.png">
 
@@ -21,6 +26,17 @@ Scope: The Scope of the Feedback can may be both Company and Department.
 
 - The customer can easily give there feedbacks by selecting there template to rate us on different parameter and can also provide the qualitative feedback on the various parameters. The Quality action may be initialised on the basis of the seriousness of the feedback.
 
+### Steps for giving the feedback
+
+- Customer: Enter your name.
+
+- Template: Select templatea and the parameter ia autofilled.
+
+- Feedback: 
+
+    - Rating: Please rate us out of 5 oon basis of our experience.
+    - Qulitative Feedback: provide the feedback if needed.
+
 <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/feedback.png">
 
 ## Customer Feedback properties: