From c89f570e433692f2374e45ea1880c62cd6ca9ddb Mon Sep 17 00:00:00 2001 From: Rushabh Mehta Date: Fri, 4 Aug 2017 13:05:48 +0530 Subject: [PATCH] updated faq --- foundation/www/faq.md | 26 +++++++++++++++----------- 1 file changed, 15 insertions(+), 11 deletions(-) diff --git a/foundation/www/faq.md b/foundation/www/faq.md index 9680d9a0..aa859083 100644 --- a/foundation/www/faq.md +++ b/foundation/www/faq.md @@ -2,7 +2,7 @@ > If you are an independant software vendor or service provider wanting to offer ERPNext services to your customer base, this is for you. -#### 1. What is ERPNext? +### 1. What is ERPNext? ERPNext is an Open Source ERP application that helps Small to Medium Sized business manage their organizations efficiently. It covers financial accounting, inventory management, manufacturing, human resource management and much more. It is a web based application, easy and user friendly. @@ -10,7 +10,7 @@ The ERPNext Project is now backed by the ERPNext Foundation (https://erpnext.org --- -#### 2. I want to sell ERPNext Service to my customers. How can I do that? +### 2. I want to sell ERPNext Service to my customers. How can I do that? Before you sell anything to anyone, you must be completely convinced that it is the right tool for you to promote. After all, it is your reputation at stake. Before you sell any ERPNext service, we recommend that you evaluate ERPNext very minutely yourself and the best way to do it is self-implementation. Start using ERPNext for billing, customer support, CRM, quoting your customers. Even if you don't wish to use it in production, use it as a test. Once, and if, you are convinced of the application, you should demo it to your customers. Nothing sells better than confidence, so its best to be confident before you sell. @@ -18,7 +18,7 @@ Before you sell anything to anyone, you must be completely convinced that it is --- -#### 3. Will I get support during self-implementation? +### 3. Will I get support during self-implementation? You need not pay for self implementation, you can either use the 30-day trial at [erpnext.com](https://erpnext.com) or use the [Virtual Machine](https://erpnext.com/download). If you need support, you can first go through: @@ -30,7 +30,7 @@ If you need priority one-on-one help sessions, you can also buy a subscription s --- -#### 4. What skills do I require to implement ERPNext? +### 4. What skills do I require to implement ERPNext? To implement ERPNext, you must have a general understanding of financial accounting, inventory management and how organizations manage their information. Skills in spreadsheet tools like Excel will be handy for data import. If you are good in HTML / CSS, you can also create a website from within ERPNext. @@ -42,7 +42,7 @@ If you also want to offer customization services on ERPNext, you should have som --- -#### 5. Do I need to pay anything to start selling ERPNext +### 5. Do I need to pay anything to start selling ERPNext No. This is an open source application and it does not require you to pay us anything. You can charge the customer as you prefer for implementation, training, customization and support. @@ -52,7 +52,7 @@ Do not forget to list yourself as a service provider on the [community portal](/ --- -#### 6. As a service provider how do I make money? +### 6. As a service provider how do I make money? With ERPNext compared to other ERPs, the cost of license is zero, so there is more money on the table to ensure a successful ERP implementations. These savings can be effectively used to tailor the ERPNext system to the user's requirements and / or to enhance the ERPNext product itself by adding features that could be sponsored. There is always the usual revenue model for: @@ -65,7 +65,9 @@ With ERPNext compared to other ERPs, the cost of license is zero, so there is mo 1. Maintenance: Support for patches and upgrades 1. Hosting: Providing hosting services (sponsor's message: though you can always host with https://erpnext.com) -#### 7. What is the general sales / implementation process for ERPNext +--- + +### 7. What is the general sales / implementation process for ERPNext 1. Ideally, you must first introduce the product and give a quick demo. It is best to highlight that the product is in use in over 1000 organizations across 130+ countries and is also affordable and Open Source. 2. If the customer is convinced, you can do a pilot order in a new trial or Virtual Machine so that the customer is able to see her own data in the system. @@ -77,7 +79,7 @@ With ERPNext compared to other ERPs, the cost of license is zero, so there is mo --- -#### 8. I would like to be listed at the ERPNext Community Portal, How is that possible? +### 8. I would like to be listed at the ERPNext Community Portal, How is that possible? Listing on our community portal is free. You can list yourself as a Service Provider, and provide details about services you offer on ERPNext. To get a priority listing, you must become a member of the ERPNext Foundation. @@ -87,7 +89,7 @@ By becoming a member, you will not only support the ongoing development and enha --- -#### 9. I want to sell services but pass on development support to you. Does that work? +### 9. I want to sell services but pass on development support to you. Does that work? No, we (ERPNext Foundation / Frappé Technologies) do not do any paid development. All our energy is used in supporting and enhancing the ERPNext product. If you want to develop a feature or customization, you can engage a freelancer or drop in a request on the [discussion forum](https://discuss.erpnext.com). If you are planning do this on any scale, it is best to [get one of your developers trained on ERPNext](https://www.youtube.com/watch?v=eCAMPcl7NKc&list=PL3lFfCEoMxvzHtsZHFJ4T3n5yMM3nGJ1W). @@ -96,7 +98,7 @@ No, we (ERPNext Foundation / Frappé Technologies) do not do any paid developmen --- -#### 10. I want to sell ERPNext in my brand name, will you do that? +### 10. I want to sell ERPNext in my brand name, will you do that? ERPNext is our brand and identity. All work we do will be under the brand name of ERPNext and Frappé. If you want to disguise this as your work, you are free to do it, but don't expect any help from us. If you are using our help documentation, you must attribute us publicly because the documentation is licensed as [Creative Commons BY-NC-SA](https://creativecommons.org/licenses/by-nc-sa/3.0/us/) @@ -104,6 +106,8 @@ ERPNext is our brand and identity. All work we do will be under the brand name o --- -Still have questions? [Ask them at the forum](https://discuss.erpnext.com). +[Still have questions? Ask them at the forum](https://discuss.erpnext.com). [Have you listed yourself as a service provider yet?](/service-providers) + +[Improve this page 😊](https://github.com/erpnext/foundation/blob/master/foundation/www/faq.md)