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Anurag mishra
2018-11-08 14:55:34 +05:30
parent 5299378475
commit 8bf28c463f
8 changed files with 9 additions and 3 deletions
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foundation/www/docs/user/manual/en/quality-management/customer_feedback.md
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# Customer Feedback
It is the information that a customer expresses about the satisfaction or dissatisfaction about the products or services.

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foundation/www/docs/user/manual/en/quality-management/index.md
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Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
Quality Management System is used to comply with ISO quality standards. The tool eliminates the need for paper records and replaces them with electronic systems. The application helps service and manufacturing companies to manage day-to-day work and instills full transparency across the system.
It helps the organization in making Quality Goal and design Quality Procedures to achieve it.
For more details go through the following topics

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foundation/www/docs/user/manual/en/quality-management/quality_action.md
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# Quality Action

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foundation/www/docs/user/manual/en/quality-management/quality_goal.md
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# Quality Goal
It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives.

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foundation/www/docs/user/manual/en/quality-management/quality_meeting.md
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# Quality Meeting
It is an assembly of people for a particular purpose or agenda, especially for formal discussion about Quality aspects.
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* Meeting Date: Date on which the Meeting is held.
* Status: The status of the Meeting is generated based in the status of every individual Minutes discussed. IF the status of all the minutes is Close, then Status of the Meeting will be 'Close' else 'Open'.
* Status: The status of the Meeting is generated based in the status of every individual Minutes discussed. If the status of all the minutes is Close, then Status of the Meeting will be 'Close' else 'Open'.
* Minute:

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foundation/www/docs/user/manual/en/quality-management/quality_procedure.md
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# Quality Procedure (Standard Operating Procedure)
A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organisation to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

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foundation/www/docs/user/manual/en/quality-management/quality_review.md
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# Quality Review
A Quality Review is an inspection with a specific structure, defined roles and procedure designed to ensure a product's completeness and adherence to standards.

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foundation/www/docs/user/manual/en/quality-management/tree_of_procedure.md
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# Tree of Procedures
Tree of Procedures is used to show the Parent-Child relationship which may or may not exist between the different Procedures. If a Procedure has a Child Procedure, then they are grouped under the Parent Procedure else they are represented individually.