diff --git a/foundation/www/docs/user/manual/en/quality_management/customer_feedback.md b/foundation/www/docs/user/manual/en/quality_management/customer_feedback.md new file mode 100644 index 00000000..1af0d6ba --- /dev/null +++ b/foundation/www/docs/user/manual/en/quality_management/customer_feedback.md @@ -0,0 +1,20 @@ +# Customer Feedback: + +> It is the information directly coming from customer about the satisfaction or dissatisfaction about the products or services. + + Customers can give their feedbacks depending upon their experiences. The customer has to rate different parameters and can provide their Qualitative feedbacks too using the pre-determined Feedback Templates. + + + +## Customer Feedback properties: + +- Customer Name +- Feedback Template +- Date +- Quality action : (Depends upon rating) + - No Action + - Action Initialised +- Feedback : (Depends upon template) + - Parameter + - Rating + - Qualitative Feedback \ No newline at end of file diff --git a/foundation/www/docs/user/manual/en/quality_management/index.md b/foundation/www/docs/user/manual/en/quality_management/index.md index 96749d22..e42915e4 100644 --- a/foundation/www/docs/user/manual/en/quality_management/index.md +++ b/foundation/www/docs/user/manual/en/quality_management/index.md @@ -7,4 +7,6 @@ Quality mangement BOM +{index} + diff --git a/foundation/www/docs/user/manual/en/quality_management/index.txt b/foundation/www/docs/user/manual/en/quality_management/index.txt index 8b137891..228ddb21 100644 --- a/foundation/www/docs/user/manual/en/quality_management/index.txt +++ b/foundation/www/docs/user/manual/en/quality_management/index.txt @@ -1 +1,6 @@ - +quality_procedure +quality_goal +quality_review +quality_meeting +quality_action +customer_feedback \ No newline at end of file diff --git a/foundation/www/docs/user/manual/en/quality_management/quality_action.md b/foundation/www/docs/user/manual/en/quality_management/quality_action.md new file mode 100644 index 00000000..e69de29b diff --git a/foundation/www/docs/user/manual/en/quality_management/quality_goal.md b/foundation/www/docs/user/manual/en/quality_management/quality_goal.md new file mode 100644 index 00000000..fb7c5de1 --- /dev/null +++ b/foundation/www/docs/user/manual/en/quality_management/quality_goal.md @@ -0,0 +1,16 @@ +## Quality Goal: + +> It is collection of individual metrics that helps to quantify quality of application. It is a basic quality management process to establish a set of quality objectives. + + You can create a Quality Goal for your business having multiple Quality Objectives. Different Quality Objectives for a Goal can have definite numeric target or target measured in terms of completion status(yes or no). It is monitored based on Frequency which is set for that Goal. + + + +### Quality Goal Properties: + + - Name of the Quality Goal + - The Standard Procedure associated with the Quality Goal + - Creator of the Quality Goal + - Scope of the Goal: Company or different Department + - If the Quality Goal is measurable or not in terms of numeric target, if not then measuring it on the basis of completion status + - Multiple Quality Objectives defined in the Quality Goal \ No newline at end of file diff --git a/foundation/www/docs/user/manual/en/quality_management/quality_meeting.md b/foundation/www/docs/user/manual/en/quality_management/quality_meeting.md new file mode 100644 index 00000000..dd4bb8d2 --- /dev/null +++ b/foundation/www/docs/user/manual/en/quality_management/quality_meeting.md @@ -0,0 +1,19 @@ +## Quality Meeting: + +> It is an assembly of people for a particular Quality purpose or agenda, especially for formal discussion about Quality aspects + + Every Review that has been generated can be reviewed in Meeting to discuss about many Quality aspects such as Quality Goals and Quality Reviews. As usual these meeting also have a particular agenda and minutes. + + + +### Quality Meeting properties: + +- Date of the Meeting +- Status of the Meeting : + - Open + - Close +- Minutes of the Meeting : + - Quality Review being analysed + - Status of Quality Action + - Under Review + - Planned \ No newline at end of file diff --git a/foundation/www/docs/user/manual/en/quality_management/quality_procedure.md b/foundation/www/docs/user/manual/en/quality_management/quality_procedure.md new file mode 100644 index 00000000..dc6ee268 --- /dev/null +++ b/foundation/www/docs/user/manual/en/quality_management/quality_procedure.md @@ -0,0 +1,13 @@ +## Standard Operating Procedures(Quality Procedure): + +> A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organisation to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. + + You can create Quality Procedures related to or unrelated to a particular Department. Everything revolve around the Quality Procedures, which must be followed for fulfilling Quality Goals. + + Every Procedure can be a sub-Procedure for another Root Procedure. + + The Tree structure of the Procedures can be seen in Chart of Procedures. + + + +## Standard operating procedures properties: diff --git a/foundation/www/docs/user/manual/en/quality_management/quality_review.md b/foundation/www/docs/user/manual/en/quality_management/quality_review.md new file mode 100644 index 00000000..e8498979 --- /dev/null +++ b/foundation/www/docs/user/manual/en/quality_management/quality_review.md @@ -0,0 +1,19 @@ +## Quality Review: + +> A Quality Review is an inspection with a specific structure, defined roles and procedure designed to ensure a product's completeness and adherence to standards. + + The Quality Review can be conducted manually or scheduled based on Goal's Monitoring Frequency. The Quality Review checks whether all Objectives of a Goal have been achieved and if it has not, Quality Action can be initialised. + + + +### Quality Review Properties: + +- Quality Goal which is to be reviewed +- Quality Procedure associated with the Quality Goal +- If Quality Action has been initialised or not based on the Quality Goal completion status: + - No Action + - Action Initialised +- Quality Objectives associated with the Quality Goal : + - Objective + - Target + - Achieved \ No newline at end of file