worked on Customer feedback

foundation/www/docs/user/manual/en/quality-management/customer_feedback.md

@@ -4,7 +4,25 @@
 
  Customers can give their feedbacks depending upon their experiences. The customer has to rate different parameters and can provide their Qualitative feedbacks too using the pre-determined Feedback Templates.
 
+## Creating templates:
+ 
+- For creating the Quality Feedback first you must to decide the parameters by creating the Quality Feedback Template. The templates generally contains the title of the template, scope and the different parameter to be entered. The diffrent parameter which can be decided on the basis of different occssions and survey.
+
+### Steps for creating the templates
+
+Template: The title of the template intended.
+
+Scope: The Scope of the Feedback can may be both Company and Department.
+
+
+ <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/feedback_template.png">
+
+## Giving feedback(Costumer perspective):
+
+- The customer can easily give there feedbacks by selecting there template to rate us on different parameter and can also provide the qualitative feedback on the various parameters. The Quality action may be initialised on the basis of the seriousness of the feedback.
+
 <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/feedback.png">
+
 ## Customer Feedback properties:
 
 - Customer Name
@@ -16,4 +34,5 @@
 - Feedback : (Depends upon template)
   - Parameter
   - Rating
-  - Qualitative Feedback
+  - Qualitative Feedback
+

foundation/www/docs/user/manual/en/quality-management/quality_meeting.md

@@ -1,12 +1,16 @@
-## Quality Meeting
+# Quality Meeting
 
  It is an assembly of people for a particular Quality purpose or agenda, especially for formal discussion about Quality aspects
 
  Every Review that has been generated can be reviewed in Meeting to discuss about many Quality aspects such as Quality Goals and Quality Reviews. As usual these meeting also have a particular agenda and minutes.
 
 <img class="screenshot" alt="Quality mangement" src="{{docs_base_url}}/assets/img/quality-management/Quality_meeting.png">
+
+## Creating Quality Meeting:
+
+In case to create the Quality Meeting first you have to decide the different reviews to be discussed in the meeting along with evalution the date
  
-### Quality Meeting properties
+## Quality Meeting properties
 
 - Date of the Meeting
 - Status of the Meeting :